Surfaces
Tools and services for the A&M team. Expand a section to get started.
Digital Marketing
Campaign Tracker
Placeholder — track active campaigns and assets.
Coming soonAsset Library
Placeholder — brand kits and creative files.
Coming soonBilling
Invoice Portal
Placeholder — view invoices and payment status.
Coming soon
What do you need help with?
Hardware — Something is wrong with your computer or device.
Software Issues — A program or app is not working correctly.
Connectivity — You cannot connect to Wi-Fi, the network, VPN, or the internet.
Password Issues — You cannot sign in or your password is not working.
Physical Damage — Your computer, screen, cable, or device is physically damaged.
Accessories — Your mouse, keyboard, monitor, dock, webcam, or other accessory is not working.
No Power — Your computer or device will not turn on.
VOIP — You are having an issue with your desk phone or extension.
Office 365 Issues — You are having problems with Outlook, Teams, Word, Excel, or other Office 365 apps.
Conference Rooms / Presentation Room Issues — You need help with a conference room, TV, presentation setup, or meeting equipment.
New Hire / Transfer — A new employee or transferred employee needs their IT setup completed.
Purchase Request — You need to request new hardware or software, find out what options are available, or check how much something costs.
Can I Borrow? — You need to temporarily borrow IT equipment.
Other — Use this if your issue does not fit another category, you just have a question, or you need help figuring out who to contact.
Center Services — Use this only if you work in Center Services and need help with something related to your department.
Mailroom — Use this only if you work in the Mailroom and need help with mailroom equipment, systems, or other mailroom-related issues.
Pick a category — you’ll go straight to the details form.
Describe the issue
Category: —
Ticket created
Your request was received. Reference number:
IT-1042
Account preferences
Manage settings for your own login. Changes here only affect you.
Wireframe stubs — profile/password/recovery forms do not save.
Profile
Email stays fixed. Ask an admin if you need it changed.
Change password
Enter your current password, then a new one (at least 12 characters).
Password recovery questions
Choose 3 questions and answers. These let you reset your own password later without email — answering any 1 of the 3 correctly is enough.
Hector Help
Your IT tickets — open first. Expand a row for details, timeline, and admin notes.
No tickets yet. Submit one.
Admin
Active queue, closed archive, category breakdown, create on behalf.
Create on behalf
Active: Submitted, Received, In Progress, Waiting, Completed
No active tickets.
Default: last 30 days
Closed in range
No closed tickets in this date range.
All categories including zeros — click a row for the 10 most recent tickets.
10 most recent
No tickets in this category yet.